Frequently Asked Questions
Have questions, we have the answer for you. Please check the list below of some of the most asked questions. If you still have a question after checking the list, just send a message.
How do I check availability?
By clicking the chat on the bottom right of the page or setting up a consultation, you will be able to talk directly to one of our staff members
Is there a deposit?
A non-refundable retainer fee in the amount of 40% of the total booking cost is required to secure your booking and is due upon the signing of the contract. This payment can made through the invoice sent to you either by debit or credit card. The remaining balance is due 7 days before your event.
Do you offer a payment plan?
Payment plans are allowed after the retainer fee is paid. Using our payment through invoice method, clients can pay anytime they want, as many times as they want, as little or as much as they want, until the remaining balance is paid in full.
How does the booking process work?
Our online booking process is straightforward:
- We make sure the date is available by setting up your consultation or chatting with a representative
- You pick your package
- Sign the contract
- Pay a 40% retainer to lock in your date
- You’re Booked!
- You complete the Photo Booth questionnaire to give us more information about your event and we will handle the rest
How far do you travel for events?
Our coverage area consists of the Midlands region of South Carolina but we do travel outside of this area at a mileage fee.
What happens if we have to cancel?
We have multiple backup plans to ensure that everything goes to plan. If we book your event, we will do everything possible to make it happen.
Is setup or break-down included in my time?
The setup and breakdown are not included in your time. We arrive early enough to set up and be ready for the time slot in the contract.
How long do you need for setup?
Setup normally takes about 1 hour, but we always try to arrive at least 1.5 hours early to account for any issues, traffic, and parking.
Do I choose my template design and music?
YES! You choose everything. During the event planning, we send your template or overlay for final approval. If changes are required, we make them and send the updated template/overlay. Based on the theme of the event, we will suggest what props unless you have custom props you'd like to use.
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