Frequently Asked Questions

A non-refundable retainer fee in the amount of 40% of the total booking cost is required to secure your booking and is due upon the signing of the contract. This payment can made through the invoice sent to you either by debit or credit card. The remaining balance is due 7 days before your event. 

Payment plans are allowed after the retainer fee is paid. Using our payment through invoice method,  clients can pay anytime they want, as many times as they want, as little or as much as they want, until the remaining balance is paid in full. 

 Our online booking process is straightforward:

• We make sure the date is available by setting up your consultation or chatting with a representative
• You pick your package
• Sign the contract
• Pay a 40% retainer to lock in your date
• You’re Booked!
• You complete the Photo Booth questionnaire to give us more information about your event and we will handle the rest

Our coverage area consists of the Midlands region of South Carolina but we do travel outside of this area at a mileage fee. 

We have multiple backup plans to ensure that everything goes to plan. If we book your event, we will do everything possible to make it happen.  

The setup and breakdown are not included in your time. We arrive early enough to set up and be ready for the time slot in the contract. 

Setup normally takes about 1 hour, but we always try to arrive at least 1.5 hours early to account for any issues, traffic, and parking. 

YES! You choose everything. During the event planning, we send your template or overlay for final approval. If changes are required, we make them and send the updated template/overlay. Based on the theme of the event, we will suggest what props unless you have custom props you'd like to use.